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Improve Your Communication Skills: One Essential Step to Success

Improve Your Communication Skills: One Essential Step to Success

I want to tell you a story.

In addition to being a college professor, I'm a consultant. The most common kind of training I do, as a consultant, is communication skills training.

I specialize in training health professionals how to talk to patients and families who have been harmed by healthcare.

These are very difficult conversations. We focus a lot on empathic communication skills, which is a topic I've taught a lot about.

I'm going to teach you the single most important step you can take to begin to improve your communication skill.